Help is here! In the
FAQs, we’ve got answers to your questions, whether they’re about
how to transfer your phone number to WIND,
the difference between a Prepaid and Postpaid account, or what makes WIND better.
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Thank you for your Feedback
We want to create the most unforgettably positive customer experience in Canada. But we can’t do it without you.
First off, a big thank you for being here. We’re grateful that you chose us. WIND mobile is a company built from the ground up and everything we do is based on your input. Together, we’re changing the wireless industry in Canada and making history.
As you know, some things aren't going to be perfect at first and we will make mistakes. We want you to know that up front, and we're hoping you'll cut us a little slack in the beginning. We're also hoping you won't be afraid to tell us where the problems are. So, thank you for the feedback and don’t hesitate if you ever need to rant or rave, or if you need any help with your service, we’re here to listen. Give us a call, send us an email or drop by one of our stores. Above all, thank you for believing in us and your right to a better wireless experience.
Welcome to the conversation!